LA CALIDAD NO CUESTA PHILIP B.CROSBY PDF

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La calidad no cuesta : el arte de cercionarse de la calidad

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Philip B. Crosby

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La Calidad No Cuesta. El arte de cerciorarse de la Calidad

Philip Bayard "Phil" Crosby , June 18, — August 18, was a businessman and author who contributed to management theory and quality management practices. Crosby initiated the Zero Defects program at the Martin Company. Crosby was born in Wheeling, West Virginia, in In between, he earned a degree from the Ohio College of Podiatric Medicine.

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La calidad no cuesta : el arte de cerciorarse de la calidad

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