Copyright and Trademarks. This chapter. Chapter 5 covers migration issues - in particular migrating configuration and user data from. Chapter 7 provides additional information for troubleshooting installation problems and diagnosing. Please note that the entire system is divided into different components represented by processes.
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KG Hofmannstr. The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
History of Changes. A Time Zone Index. Each application enables the automatic playback of prompts, entering telephone keys via DMTF as well as forwarding to other subscribers. For example, prompts may inform the caller and help to navigate in the application. If you would like to be connected to one of our assistants and know the extension, please push 1. If you would like to be connected with our hotline, please push 2. If you would In this way callers can be routed to a suitable conversation partner or routine jobs can be performed as automated procedures.
Examples of usage scenarios of an application are simple information via telephone, automated reservation and order processes, automated telephone switchboards or characterizing callers for routing in contact centers. The VOGUE script routes callers to an application, executes the respective application features, forwards the call to the conversational partner and ends the application. In the course of our descriptions the term IVR application, or application for short, will be used.
The Application Builder contains a graphic editor that allows the user to assemble and configure a model of an IVR application application model, application workflow in the form of a call flow block diagram or flow chart. A call flow consists of blocks and connections between these blocks. The call flow blocks are controls that, for example, play a sound file, perform a database query or establish a phone connection to a subscriber.
The connection lines between the controls in the call flow indicate from which control a transition to another control is possible. Assembling means that the user determines which controls exist in the call flow and which controls are interconnected.
Configuring means that the user may set control properties. Furthermore, variables can be defined for storing data. An application may have different call flows that may be interconnected. The call flow is - as described above - only an IVR application model. Thus, it does not contain any information about the execution of the model, e.
These files comprise the data which define an application and differ from other applications. Besides the call flows application models, application workflows of an application with all its control and connection properties the files also represent the configuration of the applications and the properties of the variables, prompts and grammar files used.
While the creation of an application may occur offline, thus without the connection to an OpenScape Xpressions server, the provision of an application for executing an application must have a link to the server.
The described folders and files are written in the OpenScape Xpressions server database upon their provision as well as stored as compressed folder in the setup directory of the OpenScape Xpressions server. Other Application Builder users can then import, view and edit existing applications. Searching for specific characteristics and elements of all applications.
For example, all applications that use a specific prompt can be put out. In case of a successful search, the results also deliver the prompt position within the application. Performing actions depending on date, weekday, national holidays and time considering the time zone usage of time profiles. Branching in the menu navigation depending on statistic as well as dynamic values such as waiting loop length. You need not have any programming knowledge to create an application.
An application is created and edited in the form of a call flow block diagram or flow chart using the graphical user interface of an editor. A description of the functional concept for the Application Builder as well as an explanation of the graphical user interface and the most important features chapter 3.
Example applications chapter 4 : Here the reader learns in the form of a tutorial how to create applications. The single operating instruction steps are numbered. NOTE: A note in inserted in the text to draw your attention to a feature or to provide information that facilitates working with the program.
The corresponding details must be heeded to avoid damages to the system or loss of data. Indications of operating controls, such as buttons and window captions, are emphasized in boldface, for example, Login Options. In case of the OpenScape Xpressions server's setup routine you select the Application Builder upon choosing the components to be installed and the required files are copied to a desired directory. You can obtain further information about the setup in the corresponding section of the Server Installation manual.
The Application Builder is separately set up via executing the setup. A wizard for performing the client installation is started. For further information on the installation and configuration of the XPR server please refer to the corresponding installation or administration manuals.
To configure an Automated Attendant you need a correctly configured Vogue script with a corresponding extension number range. With the help of this script you assign a phone number to your Automated Attendant.
How to configure a Vogue script: 1. Add a new protocol on the Protocols tab by right-clicking via the context menu Add via the context menu. Another window opens, in which you enter a name for the script that is to be created on the General tab. Select the name Vogue.
If no script exists here, check your server installation and reinstall the script. Now you have to specify an extension range. Therefore go to the Extensions tab and open a new window via the menu item Add in the context menu right mouse-click.
Enter the start and end point of the extension range in the Start and End fields. Please note that the extension range must not clash with the extension ranges of other protocols. Save the settings with OK. It is sufficient to install this driver on the server system only.
To be able to use the database read and write feature you must configure a connection between the Application Builder respectively the VOGUE script and the respective databases. The driver is an ODBC driver. Select the System DSN tab and follow the next steps.
Click Add to configure a new data source. The dialog Create New Data Source opens. These settings are divided into the tabs Login, Connect Options and Advanced.
In this field you define the server. The Connect Options tab defines the settings for the communication between VOGUE and database, whereas the Advanced tab provides some options via data exchange. In these two tabs you may confirm the predefined default settings. For a more detailed description of the individual fields of this tab please refer to the MySQL Database instructions you can open via the Help button. Finally, check your settings via the Test button.
If the configuration is successful, you can leave the configuration dialog by clicking OK. Close the administrator with OK.
The Application Builder can now access the data source connection you have created. Click the Add button. Enter a name for your data source here, perhaps a more detailed description before selecting an SQL Server. Go to the next configuration step by clicking the Next button. Determine the authentication for the database access in the next dialog. Additionally select the option Connect to SQL Server to obtain default settings for the additional configuration options.
Therefore you need to enter a Login ID and the corresponding Password. After having confirmed your selection with Next, a connection to the SQL server will be established.
This is already a test to check whether a valid connection to the SQL server exists. If a valid connection exists, the SQL server default settings are applied. These settings are shown in the next two dialogs. This dialog contains the applied settings of the SQL server. For a more detailed description of the individual options please refer to the description in the Help menu.
Select the desired options and confirm your entry with Next. This dialog also contains the applied settings of the SQL server. Here you can check the settings again. Furthermore, you can test the data source by clicking Test Data Source. After a successful test finish the configuration with OK.
Select the Microsoft Access Driver entry from the list and click Finish. Enter a Name for the data source there and select a database. Under Select This database should be on the local server. If the database is at another position within the network, a connection to this position mapping must exist with write and read permissions.
Clicking the OK button applies the settings.
KG Hofmannstr. The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders. History of Changes.
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